Refund policy

Return/Exchange Policy

Our return and exchange policy is designed to ensure customer satisfaction while maintaining the integrity of our products. If you have a problem with your purchase, you may return or exchange it within 14 working days from the date of purchase, provided the item is in its original condition with all tags attached. To initiate a return or exchange, simply contact our customer service team, who will guide you through the process. Please note that certain items, such as clearance or personalized products, may be excluded from this policy. In the rare case that you receive a faulty item, please notify us on sundobofficial@gmail.com within 24-hours of receiving it and provide photos of the defect so we can start processing a return/exchange from our end.

Cancellation
You can cancel your order and get a full refund within 24-hours of placing it. Please email us at sundobofficial@gmail.com to inform us about your wish to cancel and we will issue a refund on your original payment method to be processed within 10 business days. Please remember it can take more time for your bank or credit card company to process and post the refund.